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How One Manufacturer Grew Its HRO Over Time
ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today, 13 years later, ABB has outsourced many of its HR processes to its original supplier: Fidelity HR Services. (2008)
Energy Company Had to Outsource HR as It Grew
Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits. (2008)
Integrating Payroll with Benefits Administration Transforms HR for Charmant
Charmant's existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor's two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.
Risk Mitigation in Second-Generation RPO and HRO Deals
The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.
2008 HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
CVS Benefits by Outsourcing the Administration of Workforce Tax-Credit Programs
CVS/pharmacy, the largest in America, is aggressively expanding its footprint. CVS meets its need for employees by utilizing federal and state Welfare-to-Work programs that help put people back to work. Its HR department outsources the management of these government programs so it can concentrate on hiring and training.
RPO Improves In-House Processes While Meeting Aggressive Hiring Deadlines
Historically, Unisys's HR department did all its recruiting internally. But then the outsourcing supplier won three major outsourcing engagements at once and had to staff them in just 60 days. One required 600 people. It turned to an RPO, The RightThing, to fill those slots.
Kathryn Kelly of ExcellerateHRO: The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the daily grind so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in epidemiology, sees a definite connection between work and health.
Outsourcing HR Helps Brokerage Firm Attract Top Talent: BTIG, an outsourcing brokerage firm, offers high-priced traders to smaller hedge funds and family-owned funds--customers who otherwise could not afford them. To maintain high-priced staff, BTIG needs to give them the same level of benefits their peers are enjoying. Outsourcing to Gevity allowed it to do this and help the company grow, too. (2007)
As Mid-market Buyers Eye HRO, a Hybrid Model Shows Its Appeal: ERP or proprietary solution? Why not both? With hybrids offering the best of both worlds and mid-market buyers willing to settle for less customisation, look for more of these alternative solutions.
Michael Sternklar, Executive VP, HR Services, Fidelity Employer Services Company: Socket, a telecom company, has had the same outsourcing provider for 15 years. Read how this remarkable relationship has matured over time to benefit both partners.
All-Encompassing SMB HR Outsourcing Engagement a Success Since '92: Socket, a telecom company, has had the same outsourcing provider for 15 years. Read how this remarkable relationship has matured over time to benefit both partners.
Learnings from the 2007 Outsourcing Excellence Awards' HR Relationships: A study of the HR outsourcing relationships nominated for the 2007 Outsourcing Excellence Awards reveals some significant findings in supplier-selection criteria and keys to success. We share the data with you in this article.
How A Small IT Firm Prospered After Outsourcing Its HR to a PEO: TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here's one firm's story.
Outsourcing Provider Helps Pep Boys Double Key Managers Quickly, Affordably:
Pep Boys had to double its regional managers virtually overnight. The company wanted to promote from within but had no systematic way to locate the employees who might be good candidates. Outsourcing solved the problem.
2007 HRO Predictions: The Good, the Bad, and the Upbeat:
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
GE Looks To Recruitment Process Outsourcer To Find 'Meat And Potatoes' Candidates As Well As 'The Purple Squirrel'
Outsourcing the routine details of recruiting allows GE's HR department to stay strategic. Yoh HR Solutions also takes care of GE's federal compliance folder, a task that can have major repercussions for employers if done improperly.
Calling for Help: Outsourcing Helps BT Reinvent Itself
BT was a plain old phone company. Then competition and the Internet changed telecommunications. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.
Behavioral Healthcare Provider Surgically Removes IT from HR Department by Outsourcing to an MSP
A growing provider was able to cut its benefits costs by half yet double the quality of those benefits by outsourcing. That helped it recruit staff for its new locations.
Gaming Corporation Doesn't Bet the House Because Its Supplier Checks Out Job Applicants
While honesty is a prized characteristic of any employee, it is an absolute necessity for employees of gaming companies. Here's how outsourcing helps Boyd Gaming deals with hiring challenges.
How to Outsource Everything in HR
Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here's how it works.
Intensifying Competition for Talent Causes Employers to Turn to Outsourcing for Benefits Programs
A recent study found a correlation between job and benefits satisfaction and employee loyalty/retention. But benefits programs are growing more costly and becoming increasingly difficult to administer. Here's how outsourcing helps.
Second HR Outsourcing Venture is a Charm for SMB, Producing 85 Percent Savings
A 400-person manufacturing concern outsourced its employee evaluations; the effort failed. But the company needed to capture the benefits of HRO. The second time it found a supplier who delivered more than it promised.
HRO Buyers Advisory Board Members See Change in Future Outsourcing Engagements
Two members of the HRO Buyers Advisory Board discuss the process from a buyer's perspective. Learn how deal with a supplier that doesn't deliver and what to look for in an HRO transaction besides cost savings.
Phil Fersht's Predictions for 2006
NelsonHall analyst Phil Fersht believes 2006 will be the year that has competitive bite. Here are his six cogent predictions about what will happen to HRO this year.
The Big HRO Deal Is Back. Thankfully, It Has Grown Up
The DuPont/Convergys transaction launched the second generation of big HRO deals. Marc Pramuk explains why this is happening, what's different from round one, and what it means to you.
Shopping for HR Solutions for Small Businesses Just Got Easier
Small businesses historically have not had equal opportunity in outsourcing because they didn't have enough employees to make it financially feasible. Now there is a comprehensive suite of HR services available to companies of all sizes, including those with 1-75 employees. (2006)
The Human Resources and Learning Forecast for 2006
Next year will buyer demand for HR services outstrip supply? How will baby boomers affect HR and learning outsourcing? Here are our predictions.
New Hewitt Study Finds Companies Plan To Expand HRO Scope Based on Current Successes
A new Hewitt study captures the current state of the HRO market. Here's everything you wanted to know but didn't know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
Partners Share Commitment to Buyer's Strategic Imperative
One of Johnson & Johnson's strategic imperatives is Process Excellence and it found a partner, Hewitt Associates, to work together reach that strategic imperative through joint process improvement projects.
Darwinian HRO: The Evolution of HRO Standards
As the HRO industry moves up the value chain, standards are becoming more refined. Everest's Michel Janssen explains how better results are now possible in an article reprinted with permission from HRO Today.
Mortgage Companies Adopting Outsourcing But Cost Is At The Bottom Of The List
Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectations and management accountability were way more important in helping mortgage companies compete.
How to Handle the Human Side of an HR Transition
A large insurance company outsourced its IT. Not all the employees were migrating to the supplier. How do you fairly treat the employees who are staying, the ones who are losing their jobs, and the ones starting a new career with the supplier. Rob Restivo describes how to do this tough job right.
Should Commercial Software Companies Create A Captive Or Outsource?
Should commercial software companies create a captive organization or outsource that work to an offshore provider? Sean Walsh of Symphony Services crunched the numbers and came up with an answer.
Nicaragua Wants to Become A Nearshore Hot Spot
Many of us remember watching the Iran-Contra hearings on TV. Over 400,000 nationals fled Nicaragua during the civil war; many settled in the US. Today they have returned home with an affinity for America and good English skills. Sounds like a good base for offshoring.
India Sees Performance-Linked Salary Hikes for Outsourcing Staffers in 2005
Employees of India's BPO suppliers enjoyed a 14.5 percent pay hike last year, according to a Hewitt Associates study. And this year will be even better for India's top-performing employees.
Large Enterprises Cut Costs by 20 Percent through Broad-based HRO: Yankee Group Study
A new Yankee Group study found large companies who outsource multiple HR processes can reduce annual costs from $5,000 per employee to under $2,000. No wonder analyst Philip Fersht predicts multi-process HRO will grow significantly in the next 36 months.
A Case Study: What Drove CarMax Auto Superstores to Outsource its HR
When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier's depth of functions in addition to the cost savings.
Why the Midmarket is the Hottest Segment of HRO Today
A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.
Convergys Study: Companies Don't Have Workforce Agility and It's Costing Them Plenty
A Convergys-sponsored study on workforce agility discovered many companies are overspending as much as 10 percent through things like excessive headcount and inappropriate training. And they could add another 10 percent to the bottom line if they hired the right people. Bonnie Tichman explains.
The Top Five Trends in HR Outsourcing Today
Full-service HRO has been around since 1988. But the game is changing. Michel Janssen outlines five trends that are altering broad-based HRO.
Why Indian Suppliers Are Moving to Tier 2 Cities
Labor pools and infrastructure in India's outsourcing hubs are under increasing pressure, causing suppliers to look at Tier Two cities. They have the talent pool and fewer infrastructural challenges, two benefits that could sway supplier sourcing strategies in the future.
Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings
How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
India Remains Optimistic About Growth, Momentum in 2005
This year the future is so bright the Indian suppliers need to wear shades. NASSCOM estimates the BPO sector alone will grow 40 percent and the IT-enabled services segment 60 percent. Here's why.
How Many IT Jobs Actually Went Offshore? And Where Did They Go? Frost & Sullivan's Study Finds Out
A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got a lion's share of those jobs, but Poland was the fastest-growing offshore location for IT outsourcing. This comprehensive study supplies facts on offshore ITO.
India 2005: Facing the Challenges of Labor Shortage and Rising Wages
New reports clearly indicate that India remains firmly perched at the top of the offshoring industry. But is all well amid all this optimism? We take a look at the challenges that India currently faces in the wake of a price spiral and increased pressure on India's reported shortage of qualified information technology workers. India also faces heightened challenges from new geographies. How will it stay ahead of the pack in 2005?
ComputerWire's Annual Outsourcing Report: Contract Value Grew Thanks to Government and Smaller Buyer Contracts
ComputerWire tracks outsourcing deals. Here's the report card for 2004.
What to Expect This Year in the Leading BPO Processes
Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
What's New in BPO
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.
Why the US and UK Are Calling on South African Call Centers
Datamonitor says India will continue to have the lion's share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.
META Predicts Offshoring Will Continue to Grow at 20 Percent Clip Through 2008
The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.
Outsourcing Makes Labor Law Compliance 'No Sweat' for Hanna Andersson
American retailers want to comply with the No Sweat Initiative, which guarantees humane work conditions and forbids children under 15 to work. How do you comply if you import goods from around the world and don't want to visit every factory? Answer: you outsource.
Convergys' E-Learning Helps Retailers Survive
A J.D. Powers and Associates study reports department stores rely heavily on sales and promotions in the battle to attract customers. However, many customers say a satisfying shopping experience is more important than good prices. Convergys' e-learning program helps retailers train their people to sell.
Outsourcing Real Estate Audits Saves Retailers Real Money
Real estate costs typically are the second biggest overhead expense after payroll. Outsourcing the lease audit function can save money and even save the business.
A Good Sale: How Outsourcing Can Help Retailers' Bottom Lines
Every industry vertical has its unique challenges. But the retail sector has a full shopping cart. Mike Atwood explains how outsourcing can help retailers and makes some predictions for the future.
Governments Join Private Sector in HRO Adoption
A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.
When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage
In the past, cost was the overriding consideration when companies outsourced their call centers. Work went offshore because few American suppliers could compete with the offshore providers. Today companies have discovered cultural compatibility between buyer and provider is just as important as the savings. Here's what they learned.
When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage
In the past, cost was the overriding consideration when companies outsourced their call centers. Work went offshore because few American suppliers could compete with the offshore providers. Today companies have discovered cultural compatibility between buyer and provider is just as important as the savings. Here's what they learned.
The Art of Governance
Companies take great care in selecting their suppliers. But after they
outsource, many don't devote any more time or effort to the original business
challenge because they believe it's now the outsourcer's challenge. Mike
Atwood believes this is a major mistake. Read why.
HR Outsourcing Helps Energy Companies Compete in Deregulated World
The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.
Best-Performing Utility Company Creates Shareholder Value through Employees: Outsourcing Enhances a BHAG in Florida
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets for 2003. This is the story of how they did it--by using an outsourced solution to improve employee performance.
Handling an Emergency: Outsourcing Provider Delivers Creative Solutions in Times of Crisis
Neither a banking software glitch nor an international blackout kept Ceridian Canada's payroll customers from receiving their paychecks.
How Mature Are Offshore ITO and BPO Offerings?
The answer to that question is a factor in the decision to offshore. Stephen Dunn explains why it's a good time to begin pilots or adopt a fast-follower strategy.
Like Sitting Ducks--Two Failure-Prone Outsourcing Models
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Why HRO Is Still Growing and What Needs Fixing
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Reaping What They Sowed in Outsourcing
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.
Consumer Services Firm Relies on Outsourcing for Critical Internal Services
When ServiceMaster outsourced its benefits administration to Hewitt Associates, it transformed an inefficient process and implemented improvements without a snag. Their success is due to early decisions in provider selection and management plans - best first steps.
The Impact of Consolidation in Human Resources Outsourcing
What buyers need to know about the wave of consolidation among HR suppliers.
HR Outsourcing Becomes a Business
Diana Robinson led AT&T's HR outsourcing effort. Then she joined Aon, the provider of the services she used to buy. She tells what it's like wearing both hats.
How Should HR Departments Gain Access to Technology?
IDC's Marc Pramuk says access to technology is driving HRO. Companies are assembling more comprehensive outsourcing initiatives to get more for their technology dollar.
HRO's Experts Share Best Practice Tips for HR Outsourcing Initiatives
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
HR Outsourcing: Where It Needs To Go
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here's what's happening in this dynamic sector of BPO.
Should You Increase the Scope of Your HR Outsourcing?
Your first venture into HR outsourcing is successful. Now you want to add more functions. Peter Bendor-Samuel shares five tips to add scope.
What Is the Cost of Owning an In-House HR System?
Suppliers insist outsourcing human resources information systems saves money. Well, just how much? An ADP study discovered some forgotten factors make the cost of a paycheck not $6 but $16.
Human Resources Outsourcing Goes Global
Exult turned profitable. Suppliers went global. Buyers wanted to outsource
the entire process. Transaction engines ruled. Phew! HRO had a busy year.
Workforce Management Solution That Works!
To cope in today's economy, many hospitals are hiring temporary and contract workers for projects. How do you manage this HR challenge? One hospital cut its staffing vendor list in half and its invoices for 20 facilities to one after outsourcing.
How an Outsourcing Partnership is Creating a Global HR Offering
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Part 1: A Diamond In The Rough: The Current Economy Encourages A Close Look At Procurement Outsourcing
Procurement outsourcing is a strategic decision requiring serious consideration.
In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key
points to ponder.
When Transaction Engines Aren't the Key to BPO Gains
Transactions engines rev up value in HR outsourcing. Will they work as well with other BPO processes? Peter Bendor-Samuel looks at the workings of transaction engines in the finance and accounting space.
Fujitsu Consulting Counted Among Boeing's Suppliers of the Year
Boeing has 11,000 suppliers and service providers. Only one outsourcer won one of Boeing's coveted Supplier of the Year awards. Here's what Fujitsu did right.
Launching the World's Largest Employee Portal
When you're planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That's what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest employee portal on the planet.
Deciding What to Keep and What to Outsource in an HR Transaction
The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding what to outsource was difficult, so BMO sought help from Everest.
Converting the Managers Makes Self-Service HR Work
BASF employees like self-serve HR. But getting the managers to use the system was another matter. When they did, they finally had time to tackle strategic tasks.
Can
you Overdose on Outsourcing? Maintaining 'Health' for Enterprise-wide
Value Chains
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer's objectives.
RebusHR Transforms Real Estate Firm with Virtual HR Team
HR outsourcing is catching on in Europe. Read how a UK real estate firm turned to outsourcing to set up HR procedures after becoming England's largest private landlord after a huge acquisition.
Exult Exults: Start-up Announces First Profit
A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers -- Exult's success proves profitability is possible.
Full Service HR BPO Has Crossed the Chasm
Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen
explains why this is occurring, points out the prominent players and predicts
what will happen in 2003.
Transaction Engines and Process Reengineering Changed HR
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
New Report: Most Small
Businesses Save Significant Sums Through HR Outsourcing
A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.
Florida Makes a Key
Move: Outsourcing HR
Governor Jeb Bush wanted some forward-thinking ideas implemented in the
state's personnel office that the old technology couldn't handle. After
studying the private sector, America's fourth largest state outsourced
its HR to Convergys.
Building a Case for BPO - Part 3: From the Service Providers' Perspective
Buyers outsource because service providers can supply innovation, top
technology and key personnel. But the providers can't supply these
without making a profit. Damon Rosenhan explains the economics of a
win-win outsourcing
deal.
Tips for Outsourcing HR Functions
What's the best way to ensure HR success? A study of Editor's Choice awards
nominees finds outsourcing more than one function generates the highest
success rates.
HR Trends: "Everybody's
Doing It"
The Conference Board just completed an extensive study of HR buyers. Great
statistics and trenchant observations about what they would do differently
next time.
Building a Case for BPO - Part 2
Here's everything you wanted to know but didn't know who to ask about
procuring BPO in the brave new world of enterprise outsourcing.
BPO Experts Comment:
The Conference Board HR Study
BPO suppliers and consultants share their real life experiences in the
context of the Conference Board study.
Outsource Your HR - Because
Running a Business Shouldn't Run You
Small business must have generous benefit packages to keep its talent
from jumping ship. After spending 45 percent of its time on HR functions,
one small business found outsourcing employee benefits cut costs and provided
the services its employees demanded.
Building a Case for BPO: Why haven't companies recognized the value proposition?
Damon Rosenhan says BPO is set "to change the face of business as we know it." In his view, people are core, not HR administration. And in finance and accounting, how can balancing the books be a core competency when the company makes widgets? He begins a three part series tiled "Building a Case for BPO."
Finance and Accounting Outsourcing Set To Explode as Stable Service Provider Base Develops
Peter Bendor-Samuel says finance and accounting outsourcing is "exploding." Read why in our continuing series on "Outsourcing the Enterprise."
Working "Togethr" in
a Joint Venture
After a merger, British Aerospace was using 21 different HR systems. Creating
a joint venture with a service provider led to the creation of a Web-based
 "peopleportal,"
a service it can also sell to other companies.
The Critical Success
Factor of Managing Growth
BP, one of the world's largest companies, considers it a best practice
to outsource as many non-core processes as possible. But outsourcing HR
was considered a crucial component of its organizational transformation.
Here's the story of how a groundbreaking deal successfully achieved objectives.
Co-creating Successful
HR Outsourcing
Results from Morgan Stanley's strategic use of outsourcing its HR processes
in order to facilitate the massive challenges of a merger with Dean Witter
Discover Company turned out be even better than the firm expected. This
is the story of the cooperative environment the buyer and service provider
fostered, which made it possible to meet their timelines and goals.
Outsourcing the Enterprise:
Placing HR with One Provider
Companies have outsourced their payroll function for years. Today, they
are outsourcing the entire HR process so one entry can appear throughout
the enterprise. Read how the HR outsourcing is transforming in the second
installment in Peter Bendor-Samuel's series "Outsourcing The Enterprise."
HR Outsourcing Revenues
Grew 65 Percent In 2001
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's
not a typo.) Read why.
It Was a Dark and Stormy
Night.Moves of Uncommon Greatness in HR Outsourcing
Outsourcing is not just about turning over a business process to a company
with expertise and resources in that area. It's more successful when both
parties work as a team to overcome all challenges. Here's a striking example
of an excellent alliance.
Benefits Cures
A prescription for success: move HR to the Web.
Close Encounters of the
HR Kind
Public Service Enterprise Group, an electric and gas distribution company,
has employees in 12 countries. It wanted a single source supplier to provide
new HR technology. It turned to Hewitt.
Going All the Way
Boeing discovers outsourcing is the Rx for health administration.
HR Moves to Self-Serve
Employees want to have it their way. Employers save money. Everyone wins
with HR outsourcing.
MyBenefitSource Chips
Away at Payroll Administration Costs
In one stroke, outsourcing sliced payroll processing from two days to
two hours at Meadowbrook Golf. MyBenefitSource's integrated payroll and
benefit solution created a hole-in-one for Meadowbrook.
Strategic Alliance
Provides Missing Piece
Exult, Deloitte & Touche join hands: Exult needed expatriation software.
Deloitte & Touche had it.
Swan Saga
The benefits of a long term relationship.
When Employee Satisfaction
is Key
How Deutsche Bank keeps its employee satisfaction high.
Can-Do Attitude
Adding value by centralizing and standardizing the HR process.
Insuring Success
Kevin Coleman wants to take the pain out of dealing with insurance companies.
The Newest Place To Shop On
The Web: Your Company's HR Department...
Today, with the help of Web-based programs, there's very little you can't find out yourself
about your company benefits as long as your Internet connection is live.
Quarterly Employees
at the IRS
Businesses routinely use their economic resources
on an 'as needed' basis. Why not do the same for employees?
A Virtual Study Hall
DigitalThink produces and distributes training courses on the Web, uses
no books and distributes no software.
Allocating the Risks
of Outsourcing Human Resource Functions
Attorneys discuss concerns associated with outsourcing the HR function.
The Benefits of Best-In-Class
Jim McAloon of Hewitt examines best-in-class providers and why there will
always be a niche for their services.
Human Resources Solutions
How to meet the demands of employees and shareholders who want more from
the HR department.
An Electric Relationship
Chip Howden tells how an electric utility holding company's outsourced
its HR functions.
Life After Outsourcing
How Unisys retains employees and their morale during a transition.
Outsourcing the HR Function
or its Components
Terry Terhark of Aon Consulting discusses outsourcing the HR function or its components.
Profile of a Startup
Exult aims to become the entire human resources (HR) department for all
the "Global 500" companies.
Supplier's Services
Silhouette BPO Trends
Current trends driving the growth of business process outsourcing (BPO) are discussed.
Three Centuries of
Innovation
The Royal Bank of Scotland is outsourcing the HR function one piece at a time.
Transitioning Employees
from the Back Office to the Front
Dataquest analysts discuss their latest research on employee transition.
In Pursuit of Best
Practices
Consolidating benefits administration through outsourcing
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